Case Management

ACM’s Case Management service provides the provision and co-ordination of the most cost effective services for ensuring exceptional patient care management.

ACM provides a one stop information and referral service for our clients. The call center is staffed by a team of skilled medical professionals with specialized training in need identification and problem resolution.

ACM’s execution of “Superior Case Management” is based on the commitment of a truly empowered team, to provide quality decisions, and guidance throughout the entire Case Management process.

Recognizing advanced technology is essential to the provision of effective Case Management, ACM has taken a leadership role in developing cutting edge web based applications in this area.

ACM’s "Web Based Global Case Management Application" provides a robust set of functionality, designed to meet the needs of Case Managers and clients. Our application facilitates our client’s access to all pertinent information. Real time monitoring of Case Management flow is available through secure managed access, with appropriate restrictions applied.

ACM’s web based case management application reporting system is virtually limitless in its ability to generate relevant and timely reports. ACM’s web based application is integrated with our unique state-of-the-art telephony affording a segment of ACM’s nurses the opportunity to work in a virtual home office environment. As a result, ACM has been able to attract and retain a significant pool of professional nurses that guarantees our clients timely access to front line assistance experts. ACM’s virtual office environment has been designed to maintain all business integrities, including quality assurance.

In summary, ACM takes great pride in managing each patient’s medical episode with utmost care and compassion, while offering effective and efficient service bundling that manages the medical risks associated with the ever changing Travel, Health and Major Medical Insurance groups.