Assistance - Travel/Medical/General
ACM customizes assistance needs according the requirements of our clients and their desired service levels.
Training
ACM’s business model for Superior Assistance Services is based on the unique training of our Nurse Specialists and Assistance Coordinators. In addition, to our standard professional training, each team member must demonstrate expertise in the following key areas;
Intellectual (Cognitive) Skills, Problem Solving, Creative Thinking, Critical Thinking, Interpersonal Skills, Technical Skills, Courtesy, Compassion and Adaptability. This combination of proven skill sets provides the platform for ACM’s excellence in Assistance services.
Availability
ACM’s registered nurses, assistance coordinators, and physicians are available twenty fours hours a day, seven days a week, three hundred and sixty five days a year. This flexibility offers our clients immediate access to front-line medical assistance specialists anytime, from anywhere in the world.
ACM maintains the highest standards of Quality Assurance and guarantees that our clients receive the best possible medical and health information in a timely fashion.
Service
ACM delivers cost-effective, timely healthcare services, while achieving the highest standards of quality assistance. ACM’s telephonic triage process proactively facilitates the delivery of appropriate preventative interaction, which substantially reduces the misuse, and duplication of service.
Inbound calls are answered within twenty seconds by an assistance coordinator or nurse specialist and if a person needs additional advice, our medical doctors are linked into the conversation immediately. Every inbound call can be recorded and will be accessed if the need arises. In addition, full telephonic service and activity reports can be made available to our clients upon request.
ACM Assistance Services
- 24 Hour General Assistance
- 24 Hour Emergency Medical Assistance
- 24 Hour Travel Assistance
- Medical Care / Case / Claims Management Assistance
- World Wide Medical Referral Service
- World Wide Preferred Provider Network Access
- World Wide Legal Assistance
- Corporate Employee Assistance Services
- Co-ordination Medical Records Transfer
- Pre Trip Assistance – General Enquiry
- Country Specific Health Alerts
- Inoculations / Immunization
- Emergency Prescription Replacement Assistance
- Land / Air Evacuations Co–ordination
- Repatriation
- Emergency Return Home Assistance
- Emergency Message Relay Service
- Visa Passport & Immunization Requirements
- Travel Health & Safety Precautions
- General Support Services; Foreign Exchange / Accommodation
- Assist with Transportation Arrangements of a Relative
- Mortal Remains Repatriation Assistance
- Lost Passport & Travel Document Assistance
- Lost Baggage Assistance
- 24 Hour Translation and Interpreter Services
- Private Duty Nursing/ Nurse Escort Service Providers
- Assistance Renting Durable Equipment i.e. oxygen, wheelchair
Nurse Help Line
ACM'S Nurse Help Line is an exceptional value added benefit service that has been designed to complement a wide range of products and policies including (but not limited to); Home and Auto insurance, Special Risk, AD&D, Mortgages, Loans, Credit Cards, Lifestyle Associations and Travel Clubs.
Our Nurse Help Line Service can be customized and integrated into your existing benefit program specifications and can be offered to your new and renewing clients as an opportunity to access timely health information.
This service will provide your clients with timely access to ACM’s registered nurses
24 hours a day, 7 days a week and will serve to empower your clients with the ability to better determine the most appropriate manner in which their injury or symptom can be treated.
ACM has developed the Personalized Nurse Help Line to complement your core benefit profile, while adding uniqueness, relevance and exceptional cost efficiency. As a result, your company will dramatically improve their renewal retention and new business acquisitions. ACM’s Nurse Help Line delivers timely and accurate medical advice that is customized to meet your benefit needs.
ACM’s proprietary Web-based applications enable our nurses to access the information they require in real time. This technology allows for efficient and timely access to verify your client's benefits, and ease-of-use for inputting clinical notes and extracting customizable utilization reports.
ACM’s registered nurse specialists are highly-trained in medical assistance. To better service our customers globally, we offer assistance service in several languages including English, Spanish, German and French.
ACM maintains the highest standards of Quality Assurance and guarantees that your clients receive the best possible medical and health information available. Our nurses have each been trained to provide assistance and information through physician approved guidelines. Inbound calls are answered within twenty seconds and if a nurse needs additional advice, our medical doctors are linked into the conversation.
Inbound calls are recorded and can be accessed if the need arises. Additionally, full telephonic service and activity reports can be made available to you upon request.
Utilization projections will be tailored to meet your expense margins, which will ultimately maximize your return on investment.
Enhancing the Value of Your Program
Accessing a registered nurse twenty-four hours a day, seven days a week, three hundred and sixty five days a year will be recognized as a real service benefit by your clients, ultimately enhancing the entire value of your program.